Chore

Support

Triage the support inbox

Tags every new ticket, merges duplicates, spots outages early and drafts the first reply for a person to send.

Starts

Every new ticket

Runs

1,900 a week

Time given back

21 h a week

Finishes without a person

91%

D.02

The runbook

D.02

Six steps,
in this order.

Every step is logged in plain English, and any step can be set to wait for a person.

The runbook

01 Pull new tickets 02 Tag by product and urgency 03 Merge duplicates 04 Watch for outage patterns 05 Draft a first reply 06 Escalate the hard ones

01 Pull new tickets 02 Tag by product and urgency 03 Merge duplicates 04 Watch for outage patterns 05 Draft a first reply 06 Escalate the hard ones

Works in

Helpdesk · Team chat · Docs








D.04

More chores

D.04

Pair it with
another chore.

All chores

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Hand overthe busywork.

Agents for the busywork.

Olvane reads, sorts, chases and files so your team can do the work only people can do. Made in Leeds and Lisbon.

© 2026 Olvane Ltd · Olvane, its customers and the people named on this site are fictional, used to show this template.

© 2026 Olvane Ltd · Olvane, its customers and the people named on this site are fictional, used to show this template.

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