Northmere Clinics

Patients get a first reply in four minutes, not four hours, and my team deals with the ones that need a person.

Aisha Rahman

Patient Services Lead

4 min

median first reply

38%

fewer tickets reaching a person

H.02

What happened

H.02

H.03

Other teams,
other first chores.

All stories

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31 h

a week back in finance

We stopped dreading month-end. The invoices chase themselves and I read one summary on Friday.

Harrow Freight

Priya Anand

£96k

collected sooner in the first quarter

It chases clients so our designers don't have to, and it's more polite about it than we were.

Quill Studio

Tom Beasley

4 min

median first reply

Patients get a first reply in four minutes, not four hours, and my team deals with the ones that need a person.

Northmere Clinics

Aisha Rahman